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Archive for the ‘Armstrong Employee Features’ Category

Tell us a little bit about what you do at Armstrong Relocation/Armstrong Local Movers?

I quote customers over the phone for local moves and coordinate all local moves.  I also schedule appointments for our Residential Salesmen to do free in-home estimates for our customers.

ImageGive us an example of how you work to ensure a successful local move?

From the first time I talk with the customer to the end of the move I am always explaining exactly what is going to happen during the moving process so on move day there is no confusion. I always do a pre-move call and post-move call to make sure the customer is very happy with our moving company.

What gives you satisfaction in your current role as local moving coordinator?

Moving is a very stressful process for our customers, even if they are just moving a mile away.  I get satisfaction out of easing the customers stress and letting them know Armstrong Local Movers will take great care of them.

What is one of the most difficult parts of being a local moving coordinator?

I am a very organized person and like to know everything up front. In the moving industry, not everything is known and changes do happen — it’s just something that comes with being a move coordinator.

What do you enjoy doing in your spare time (you know, when you’re not worrying about the details of upcoming moves)?

When I leave for the day, I am always checking my work email at home just to make sure I am not missing out on anything.  I like to go for a jog and lift weights 3 to 4 days a week after work. Unfortunately, I am a huge fan of reality television and will pretty much watch any reality show that I can find on TV.

Whom do you admire most and why?

The person I admire most is my father; he is a very determined man. Since I was a little kid I always remember him being so motivated and positive.  He turns anything negative to something positive, and I believe that is why he has always succeed at anything he puts his mind to.

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Brad Long, our Vice President of Operations, recently turned the big 50!  He has been working with Armstrong for more than thirty years and so this was a big deal for our office!  Our accounting department worked on making arrangements for an AWESOME cake.

We also planned a surprise pizza party for lunch!  As you can see….we have a hearty appetite over here…

A few more pictures from the big day…

Thanks for all you do here at Armstrong Brad! Hope it was a memorable birthday!

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In trying to keep everyone positive and getting our troops through the end of peak season, Jack made everyone a DELICIOUS waffle breakfast recently!

Thank you Jack!

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Armstrong Relocation Dallas’ very own Denny Carter has been recognized by United Van Lines as van operator of the month for the west-central region of the nation  for the month of June. Denny has been with Armstrong Relocation since March 1993.

Continental drivers are a rare breed in the household goods moving industry. They are coast-to-coast, nationwide, long-haul drivers.

The criteria for the recognition include hauling at least 60 shipments, having a very low level of claims filed against the driver and having a 100 safety score.

Congratulations to Denny from the entire Armstrong Relocation Dallas team!

 

 

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Darren Carter is one of Armstrong Relocation’s top performing drivers.  He has consistently low claims, great safety ratings, and excellent customer service scores.  He has worked with Armstrong for ten years now and we hope many more to come.  He currently lives in the Dallas area with his wife Krissy and he has four children: Drew, Layna, Donovan, and Makena.  Darren comes from a large southern family himself, so family is obviously very important to him.  The moving and relocation business is in his family’s blood though, as two of his brothers also work in the industry!  Darren is usually extremely busy with work, especially as he is one of our continental drivers and therefore can be dispatched all over the US.  But…in the event he does have down time, he is usually either spending time with his wife and kids or working on building a 1983 Chevy truck!

 

In your cab – Ipad and GPS

Truckin’ tunes – Anything that is catchy

Grazing spot – Cracker Barrel

Truck stop purchases – The obvious…FUEL and coffee

Tip for your customers – Best advice…pick one place in the house to keep items that are not going on the moving truck…ie. cell phone chargers, paperwork, keys, garage door openers, etc.

Thank you to Darren and his wife Krissy for contributing the information needed and photos for this feature!

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