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Posts Tagged ‘dallas moving companies’

Tell us a little bit about what you do at Armstrong Relocation/Armstrong Local Movers?

I quote customers over the phone for local moves and coordinate all local moves.  I also schedule appointments for our Residential Salesmen to do free in-home estimates for our customers.

ImageGive us an example of how you work to ensure a successful local move?

From the first time I talk with the customer to the end of the move I am always explaining exactly what is going to happen during the moving process so on move day there is no confusion. I always do a pre-move call and post-move call to make sure the customer is very happy with our moving company.

What gives you satisfaction in your current role as local moving coordinator?

Moving is a very stressful process for our customers, even if they are just moving a mile away.  I get satisfaction out of easing the customers stress and letting them know Armstrong Local Movers will take great care of them.

What is one of the most difficult parts of being a local moving coordinator?

I am a very organized person and like to know everything up front. In the moving industry, not everything is known and changes do happen — it’s just something that comes with being a move coordinator.

What do you enjoy doing in your spare time (you know, when you’re not worrying about the details of upcoming moves)?

When I leave for the day, I am always checking my work email at home just to make sure I am not missing out on anything.  I like to go for a jog and lift weights 3 to 4 days a week after work. Unfortunately, I am a huge fan of reality television and will pretty much watch any reality show that I can find on TV.

Whom do you admire most and why?

The person I admire most is my father; he is a very determined man. Since I was a little kid I always remember him being so motivated and positive.  He turns anything negative to something positive, and I believe that is why he has always succeed at anything he puts his mind to.

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Click here to watch our new video –> Our Services

Family-owned and operated, Armstrong Local Movers knows how important professional service and trust are to making sure your move goes smoothly. We are an Accredited Business with the Better Business Bureau, with which we have an A+ rating, the highest rating a business can receive. We’re also a certified ProMover with the American Moving and Storage Association. We specialize in moving services for both families and companies throughout the greater Dallas area, including Fort Worth, Mesquite, Carrollton, Irving, Flower Mound and Grapevine.

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We’ll move your belongings from anywhere to anywhere, and under almost any conditions … almost. This probably wasn’t one of Armstrong Relocation’s drivers parked in the Wal-Mart parking lot in Forney, Texas, yesterday during the series of tornadoes that ripped across North Texas (lower left corner of photo below).

Around 650 homes were damaged by the twisters, but most importantly, there were no deaths. Those whose homes were destroyed or who suffered injuries are in our prayers.

United’s drivers, including hundreds of Armstrong drivers, are all over the place all the time. They do their jobs in good weather and bad. As we ramp up to our peak season, it should be good to know that we have plenty of drivers that are willing to brave the elements to help you get your belongings where you need them.

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Wow! Do preschoolers LOVE moving trucks or what?  Armstrong Relocation’s van operator Tony Behrig recently volunteered his time to go out to a Carrollton Early Childhood PTA meeting and show all the preschool kids his United Van Lines truck.  Tony talked to the kids about his truck, what he does for Armstrong/United, and about moving.  The kids had a blast checking out the trailer (well….really running the length of the trailer over…and over…and over again), but the cab was definitely everyone’s favorite area.  Tony let the kids get up into the cab to check out the sleeping quarters and pretend they were driving his truck! 

Everyone had a great time and Tony was such a great sport about it all!  Thanks Tony for everything you do here at Armstrong and especially for spending the day with these kids to give them a taste of what Armstrong’s van operators do on a daily basis!

Here are a couple of shots from the day….hope you enjoy them!

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Armstrong Relocation Dallas President Michael Gonzales was honored today along with other minority business leaders by the Dallas Business Journal, which presented them with a glass plaque and a biographical article in the publication’s online and special print editions. The group was honored for their hard work, business acumen, vision and entrepreneurship. We’ve included the entire write-up, as well as a video, about our fearless leader. Congrats, Mike!

———————–

Michael Gonzales – Minority Business Leader Awards

Premium content from Dallas Business Journal

Date: Thursday, February 16, 2012, 9:15am CST

Mike Gonzales grew up in a household in Little Mexico — where English was the only language spoken. His war-bride mother only spoke German, so for her to learn the language, Gonzales and his four siblings never spoke Spanish. He never did learn the language. Now 55 and president of Armstrong Relocation Dallas, Gonzales credits his success to working hard and helping others.

Where were you born? Dallas

Describe your family: I married my high school sweetheart, had three wonderful children and have more recently been blessed with two grandchildren.

Tell us about growing up: Growing up with four siblings and being the smallest does not make for an easy childhood. We lived quite modestly in a small house and our father, who worked in the restaurant business, had to work very long hours to keep our family fed. My mother was a war bride from Germany and came to live in America, but she always did a lot of funny things because of the cultural differences. I also remember spending a lot of time at our grandparents’, who lived in Little Mexico before it was eaten up by Uptown. We would travel all over Dallas riding the Dallas bus system because my grandfather had retired as a mechanic and was given a lifetime bus pass. They never did own a car. Although we didn’t have a lot of money, I don’t ever remember feeling like we wanted for anything. It seemed like a week never went by where one of us was not in some kind of trouble, but with four boys what would you expect? And through it all, we turned out alright.

Describe an experience that shaped your future: A few years before I purchased part of this company, I was questioning where I was and what I was doing. I happened to listen to a motivational tape that told a sto

ry called the “River of Diamonds” which briefly explains that you don’t have to go looking everywhere to find happiness/fortune because many times they are right there in your own backyard.

Education: BBA, University of North Texas    University of North Texas

Describe your first “real” job: My first real job was as bus boy for a small restaurant in Irving, and I immediately got promoted to cook.

How did you get into your industry? Believe it or not, as a sophomore in college I was looking for a summer job and just opened the Yellow Pages. I started at ‘A’ and cold-called companies, asking if anyone needed summer help. I reached this company and they said come on down and we’ll put you to work on the moving trucks. The rest is history.

How did you become an owner? After 12 years of working at Armstrong, one of the partners was considering leaving the business and we met one evening. We passed a napkin back and forth with each of us writing our price and in five minutes we had a deal. I got the best end of the deal.

Describe the greatest challenge you’ve faced: I have been truly blessed most of my life so I haven’t had too many things to test me, but one thing that sticks with me happened during high school after I had been dating a particular girl in my class for a few weeks. Our home phone rang one day, my oldest brother answered it and the woman on the other end was the mother of the girl I was dating. She proceeded to yell at my brother that I was not going to date her daughter because I was not good enough. She thought she was talking to my father but she never asked, and we both decided it was best not to tell our dad as he had a healthy temper. That stuck with me for a long time, and I still don’t know whether she didn’t like me, my family, our last name or what. I then decided that I would never let that bother me again and that I would work hard to make sure no one ever had reason to question whether I was good enough for anything or anyone. I also hoped that my kids would never be subject to anything like that in their lives. That seems so long ago.

How have you overcome it? By working harder and helping others, I hope I have earned the respect to prevent me from being judged by anyone or anybody.

What is the secret to your success? Treat others with respect and always give more than what people expect. And never quit smiling.

What community service are you involved in? Catholic Charities, Holy Family Catholic School,United Way, Toastmasters, Knights of Columbus, Small World Charity, Turtle Creek Recovery Center and Carter Blood Bank.

What drives you to give back? We are only on this earth for a very short time, some more and some less, but I feel we are all here to help others in some kind of way. By giving back I think it’s my small way of using the time I’m here to make it a better place for others.

How do you mentor others? I have never considered myself a good teacher because, in some ways, I don’t always have the patience. My mentoring style is to put that person in the seat and allow them to just do it while pointing out and discussing how to handle particular situations.

What are your goals for 2012? To become a better public speaker, make a difference for a cause, and grow my business 10 percent.

Where do you see yourself in five years? In 10 years? I don’t see too much changing in five years as I love where I am and what I am doing. In 10 years, I hope I am able to spend a little less time working and more time helping other organizations that help people.

What are you most known for? I believe I am most known for my dependability and loyalty to my friends, family, coworkers and customers.

Describe something others would be surprised to find out about you: Others might be surprised to find I am an avid motivational tape enthusiast; I used to own hot dog stands in downtown Dallas and sold hot chocolate up and down the aisles in the old Texas Stadium — anything for a buck!

Armstrong Relocation – Dallas

  • Industry: Relocation
  • Headquarters: Memphis, Tenn.
  • Local address: 1405 Crescent Drive, Carrollton 75006
  • Top executive: Jeff Watson, CEO
  • Annual revenue: $22,500,000
  • Number of employees: 200
  • Phone: 972-242-0511
  • Website: http://www.armstrongrelocationdallas.com

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Do you do local moves?

You betcha. We’ve been doing local moves since 1975.

Do you do packing?

Oh yes.  Our packing crews are trained in proper handling and packing techniques. They can pack and protect everything from a piano to a teapot in such a way as to ensure it will arrive at your new home undamaged.

What if I want to do my own packing to save money?

Be our guest. We’ll load what you pack, or we can just pack your breakables. All we ask is that you not pack your anvil in a cardboard box — it’s heavy and might fall through onto a mover’s foot.

What about insurance?

We call it “valuation” because, unlike insurance, it doesn’t cover natural disasters or damage caused by roving bands of armed militias (you laugh, but this is a real concern in certain countries around the world). We offer various levels of liability from basic coverage to full replacement of damaged items.

Do you do international moves?

Absolutely. We work with United Van Lines/Unigroup to ship via container ship or air freight anywhere in the world.

Do you ship automobiles, boats or other large vehicles?

Yes, yes and yes! We use car carriers for autos, or will carefully secure the vehicles inside the moving trailer.

What about storage — can I store with you for weeks, months or even years?

10-4, good buddy. We have 60,000 square feet of warehouse space at our offices in Carrollton, TX. We frequently deliver a portion of our customers’ belongings into storage while they locate a permanent residence in their destination city. Once they’re ready, we’ll deliver it out of storage and into their new home.

What don’t you do?

Very little, actually. We don’t herd cats very well.

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We at Armstrong Relocation’s Dallas agency were  informed this morning that we are the winner of one of our industry’s most-coveted accolades — United Van Lines’ 2011 Customer Choice Award. This is the third Customer Choice Award for the Dallas office, which also won in 2006 and 2008.

Only one agent in each size category wins this award each year. There are several criteria used when selecting a winner, but the most important are customer survey results and claims frequency and resolution. Our agency consistently ranks among the top performers in customer feedback scores.

Thanks to everyone at our office — customer service, operations, claims, drivers and  packers — for truly making us the Best of the Best.

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