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Armstrong Relocation Dallas customer service coordinator Barbara Ripley recently was awarded Honorable Mention for the Heart of Quality Award. The Heart of Quality is awarded annually to United Van Lines employees who demonstrate outstanding customer service. Congrats, Barbara!

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When most people think of storage for their household belongings, they think of private mini-storage. These are those establishments that will rent you a 10-foot-by-10-foot storage locker or garage on a month-t0-month basis. They typically have a gate that restricts access to vehicles with a gate code and allow their tenants to come and go during regular hours. This is not the case when you store with a moving company, at least a moving company associated with a van line such as United.

Armstrong Relocation’s Carrollton warehouse has 94,000 square feet of storage capacity in which we store our customers’ belongings. The goods are wrapped with protective pads and carefully packed into wooden storage vaults, each of which can hold about as many items as would fit into a 1-bedroom efficiency apartment. They are secured tightly with steel clamps and are not accessed until they are delivered to the final destination via truck. Here’s our President, Mike Gonzales, demonstrating the storage vaults in our warehouse.

 

 

In addition to the wooden vaults, each customer’s belongings are protected by an alarm system that is remotely monitored by ADT Security, as well as closed-circuit video cameras surrounding the exterior of the facility. A massive water sprinkler system is also in place to guard against the possiblity of fire damage.

One caveat for our customers to be aware of is the limited access they have to their belongings while in storage with us. Due to the way in which the items are stored, and the fact that we are not set up to receive customers as retail mini-storage facilities are, we require advance notice for requests to access the vaults. Some warehouse labor is also necessary in order to make the vault accessible to customers. For these reasons, customers typically only store items they will likely not need access to until the entire shipment is delivered to the final destination.

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