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My Move

My wife and I recently moved from a Dallas townhouse we had been leasing for 2 years to our first house, also in Dallas. Between the two of us, we had amassed a sizable collection of “stuff,” which I had estimated to be around 7,000 lbs. (pretty standard amount for a moderately furnished, two-bedroom apartment). When it came time to move, I decided of course to use my company’s local moving department — Armstrong Local Movers.

In our effort to keep costs for the move low, my wife and I decided to do all of our own packing and carry highly delicate or breakable items in our cars. These included a 40″ LCD TV, our small wine collection and a large piece of coffee table glass. Our movers can easily transport those things, too, but I wanted to make it as simple as possible for them.

Moving day came one Saturday in late January and the crew arrived right within the window they were supposed to. These friendly guys were dressed in their uniforms and displayed a courteous and hard-working attitude. They put down floor protection next to the front entrance and wrapped furniture in protective pads. Then they set about stacking boxes on dollies, disassembling our bed and bookshelf and generally clearing the place out. The mattress was packed in a protective box. In about two hours, we were loaded and ready to go.

At our moving destination, the floor protection went down again. These are sheets of heavy cardboard that keep floors from being scratched, dented or soiled. The truck as unloaded and everything was put in the correct room in about an hour. The bed and bookshelf were re-assembled and the trash was cleared out. In a little under an hour and a half, we were moved in. Nothing was scratched, dinged or broken. From start to finish, this was a smooth move.

Yes, I do work for the company, but I can tell you from an insider’s point of view that this is the type of service we train our crews to provide on each and every move.

Great job, guys!

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We’ve launched our local moving business and are in full swing now. If you’re moving within the Dallas-Fort Worth Metroplex, give us a call!

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Armstrong Relocation Dallas customer service coordinator Barbara Ripley recently was awarded Honorable Mention for the Heart of Quality Award. The Heart of Quality is awarded annually to United Van Lines employees who demonstrate outstanding customer service. Congrats, Barbara!

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Our owner, Jeff Watson, attended the 2011 Unigroup Convention and Awards in Orlando, Fla., earlier this month and was called onstage to collect several awards given to our Dallas office, as well as company-wide (there are 22 offices nationwide). Armstrong Relocation is an agent for United Van Lines, which is part of the Unigroup family.

We already mentioned here that we were the winner of the 2011 Customer Choice Award, the most prestigious award given to any agent based largely on customer feedback scores, among other criteria. We also won:

  • Performance Excellence Award, which is based on customer feedback and claims reporting
  • Top Hauler Award – All Lines, which is based on the overall amount of revenue from household goods and logistics
  • President’s Club Award for $68 million in combined revenue throughout the Armstrong Relocation group
These awards are the result of hard work, determination and dedication to our customers. They also are a testament to the hard work of dozens of Armstrong Relocation employees across all job descriptions — customer service, operations, sales and leadership. To all of them, we say a hearty “Thank you.”
Here are a few photos from the awards ceremony in Orlando.

Armstrong Relocation Dallas owner Jeff Watson stands with the other owners throughout United Van Lines who won the prestigious Customer Choice Award in their respective size categories.

Armstrong Relocation Dallas owner, Jeff Watson, accepts the Overall Top Hauler award from Pat Larch, President and COO of United Van Lines (left), and Jim Powers, President of Unigroup Worldwide Logistics.

Armstrong Relocation Dallas owner Jeff Watson poses with the 2011 Overall Hauling Award.

Armstrong Relocation Dallas owner Jeff Watson stands onstage with Armstrong Relocation agency owners to accept the 2011 President's Club Award for combined company-wide revenue of $68 million.

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