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Our owner, Jeff Watson, attended the 2011 Unigroup Convention and Awards in Orlando, Fla., earlier this month and was called onstage to collect several awards given to our Dallas office, as well as company-wide (there are 22 offices nationwide). Armstrong Relocation is an agent for United Van Lines, which is part of the Unigroup family.

We already mentioned here that we were the winner of the 2011 Customer Choice Award, the most prestigious award given to any agent based largely on customer feedback scores, among other criteria. We also won:

  • Performance Excellence Award, which is based on customer feedback and claims reporting
  • Top Hauler Award – All Lines, which is based on the overall amount of revenue from household goods and logistics
  • President’s Club Award for $68 million in combined revenue throughout the Armstrong Relocation group
These awards are the result of hard work, determination and dedication to our customers. They also are a testament to the hard work of dozens of Armstrong Relocation employees across all job descriptions — customer service, operations, sales and leadership. To all of them, we say a hearty “Thank you.”
Here are a few photos from the awards ceremony in Orlando.

Armstrong Relocation Dallas owner Jeff Watson stands with the other owners throughout United Van Lines who won the prestigious Customer Choice Award in their respective size categories.

Armstrong Relocation Dallas owner, Jeff Watson, accepts the Overall Top Hauler award from Pat Larch, President and COO of United Van Lines (left), and Jim Powers, President of Unigroup Worldwide Logistics.

Armstrong Relocation Dallas owner Jeff Watson poses with the 2011 Overall Hauling Award.

Armstrong Relocation Dallas owner Jeff Watson stands onstage with Armstrong Relocation agency owners to accept the 2011 President's Club Award for combined company-wide revenue of $68 million.

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You might think the moving industry is a very basic, low-tech,  elbow-grease driven kind of business. In years past, you were right. And for some of our competitors, it still is. But out-of-the-box thinking and tech-driven solutions are the new model for the times we live in. And as the largest agent for United Van Lines we’ve implemented a recent innovation that renders us able to generate paperless, hyper-accurate moving estimates for our customers.

A new software application called Quotes to Go, paired with a new fleet of Apple iPads, now make us the most technologically advanced surveyors and estimators on the street. Our moving surveyors can now use their touch-screen tablets to select every piece of furniture, every box and everything that our customers would like us to pack, load and transport for them. They then generate a super-accurate quote and e-mail it to the customer, or print it out, if requested.

This means less chance for error and will allow us to avoid some of the hiccups that can occur when using old-fashioned paper surveys. It also means customers can see exactly how we arrived at our estimated weights, which is the basis for our pricing model.

Thanks to Steve Jobs’ genius and our forward-thinking leadership at Armstrong Relocation and United Van Lines for helping us to stay Ahead of the Curve and the competition!

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