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Posts Tagged ‘residential movers’

Tell us a little bit about what you do at Armstrong Relocation/Armstrong Local Movers?

I quote customers over the phone for local moves and coordinate all local moves.  I also schedule appointments for our Residential Salesmen to do free in-home estimates for our customers.

ImageGive us an example of how you work to ensure a successful local move?

From the first time I talk with the customer to the end of the move I am always explaining exactly what is going to happen during the moving process so on move day there is no confusion. I always do a pre-move call and post-move call to make sure the customer is very happy with our moving company.

What gives you satisfaction in your current role as local moving coordinator?

Moving is a very stressful process for our customers, even if they are just moving a mile away.  I get satisfaction out of easing the customers stress and letting them know Armstrong Local Movers will take great care of them.

What is one of the most difficult parts of being a local moving coordinator?

I am a very organized person and like to know everything up front. In the moving industry, not everything is known and changes do happen — it’s just something that comes with being a move coordinator.

What do you enjoy doing in your spare time (you know, when you’re not worrying about the details of upcoming moves)?

When I leave for the day, I am always checking my work email at home just to make sure I am not missing out on anything.  I like to go for a jog and lift weights 3 to 4 days a week after work. Unfortunately, I am a huge fan of reality television and will pretty much watch any reality show that I can find on TV.

Whom do you admire most and why?

The person I admire most is my father; he is a very determined man. Since I was a little kid I always remember him being so motivated and positive.  He turns anything negative to something positive, and I believe that is why he has always succeed at anything he puts his mind to.

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When most people think of storage for their household belongings, they think of private mini-storage. These are those establishments that will rent you a 10-foot-by-10-foot storage locker or garage on a month-t0-month basis. They typically have a gate that restricts access to vehicles with a gate code and allow their tenants to come and go during regular hours. This is not the case when you store with a moving company, at least a moving company associated with a van line such as United.

Armstrong Relocation’s Carrollton warehouse has 94,000 square feet of storage capacity in which we store our customers’ belongings. The goods are wrapped with protective pads and carefully packed into wooden storage vaults, each of which can hold about as many items as would fit into a 1-bedroom efficiency apartment. They are secured tightly with steel clamps and are not accessed until they are delivered to the final destination via truck. Here’s our President, Mike Gonzales, demonstrating the storage vaults in our warehouse.

 

 

In addition to the wooden vaults, each customer’s belongings are protected by an alarm system that is remotely monitored by ADT Security, as well as closed-circuit video cameras surrounding the exterior of the facility. A massive water sprinkler system is also in place to guard against the possiblity of fire damage.

One caveat for our customers to be aware of is the limited access they have to their belongings while in storage with us. Due to the way in which the items are stored, and the fact that we are not set up to receive customers as retail mini-storage facilities are, we require advance notice for requests to access the vaults. Some warehouse labor is also necessary in order to make the vault accessible to customers. For these reasons, customers typically only store items they will likely not need access to until the entire shipment is delivered to the final destination.

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Our owner, Jeff Watson, attended the 2011 Unigroup Convention and Awards in Orlando, Fla., earlier this month and was called onstage to collect several awards given to our Dallas office, as well as company-wide (there are 22 offices nationwide). Armstrong Relocation is an agent for United Van Lines, which is part of the Unigroup family.

We already mentioned here that we were the winner of the 2011 Customer Choice Award, the most prestigious award given to any agent based largely on customer feedback scores, among other criteria. We also won:

  • Performance Excellence Award, which is based on customer feedback and claims reporting
  • Top Hauler Award – All Lines, which is based on the overall amount of revenue from household goods and logistics
  • President’s Club Award for $68 million in combined revenue throughout the Armstrong Relocation group
These awards are the result of hard work, determination and dedication to our customers. They also are a testament to the hard work of dozens of Armstrong Relocation employees across all job descriptions — customer service, operations, sales and leadership. To all of them, we say a hearty “Thank you.”
Here are a few photos from the awards ceremony in Orlando.

Armstrong Relocation Dallas owner Jeff Watson stands with the other owners throughout United Van Lines who won the prestigious Customer Choice Award in their respective size categories.

Armstrong Relocation Dallas owner, Jeff Watson, accepts the Overall Top Hauler award from Pat Larch, President and COO of United Van Lines (left), and Jim Powers, President of Unigroup Worldwide Logistics.

Armstrong Relocation Dallas owner Jeff Watson poses with the 2011 Overall Hauling Award.

Armstrong Relocation Dallas owner Jeff Watson stands onstage with Armstrong Relocation agency owners to accept the 2011 President's Club Award for combined company-wide revenue of $68 million.

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You might think the moving industry is a very basic, low-tech,  elbow-grease driven kind of business. In years past, you were right. And for some of our competitors, it still is. But out-of-the-box thinking and tech-driven solutions are the new model for the times we live in. And as the largest agent for United Van Lines we’ve implemented a recent innovation that renders us able to generate paperless, hyper-accurate moving estimates for our customers.

A new software application called Quotes to Go, paired with a new fleet of Apple iPads, now make us the most technologically advanced surveyors and estimators on the street. Our moving surveyors can now use their touch-screen tablets to select every piece of furniture, every box and everything that our customers would like us to pack, load and transport for them. They then generate a super-accurate quote and e-mail it to the customer, or print it out, if requested.

This means less chance for error and will allow us to avoid some of the hiccups that can occur when using old-fashioned paper surveys. It also means customers can see exactly how we arrived at our estimated weights, which is the basis for our pricing model.

Thanks to Steve Jobs’ genius and our forward-thinking leadership at Armstrong Relocation and United Van Lines for helping us to stay Ahead of the Curve and the competition!

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Here’s a little video we made recently to showcase a crucial bunch of folks in our organization — our packing and loading teams. Without them, we’d be in a heap of trouble. It’s thanks to these guys that our claims are so very minimal. Enjoy!

 

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Folks, I absolutely love anything that came from the 1950s, whether it’s furniture, architectural design, knick-knacks or popular culture. Through profound self-analysis, I’ve concluded that this has something to do with the fact that this was the time when my parents were teenagers. My imagination just takes off picturing what it must have been like to spend one’s formative years during the height of the post-war economic boom and paranoia of the Cold War.

 That must be why I find these vintage United Van Lines ads, circa 1957, so charming and amusing. Enjoy!

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Armstrong Relocation is jumping on the “get healthy” bandwagon and we’ve started a company wide wellness program for all 22 of our agencies across the U.S.

Armstrong wants to improve their employees’ personal and professional quality of life by establishing a healthy work environment.  Our new program provides individual programs to create a culture supporting healthy lifestyle choices.  The program encourages regular doctor visits, weight management by healthy eating and exercise, and stress management. 

One huge proponent in a healthy lifestyle is what food choices you make.  Eating healthy, natural, and whole foods is key, however many find this to be costly.  The good news is there is a new video out called Fresh that addresses this!  Fresh addresses the real cost of food, how to eat healthy on a budget, improving purchasing decisions, and even how to grow your own food!  All the Food Matters videos are über informative and interesting.  Here’s the trailer…

And while you’re at it…hop on over to the Food Matters website to get more info!

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