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My Move

My wife and I recently moved from a Dallas townhouse we had been leasing for 2 years to our first house, also in Dallas. Between the two of us, we had amassed a sizable collection of “stuff,” which I had estimated to be around 7,000 lbs. (pretty standard amount for a moderately furnished, two-bedroom apartment). When it came time to move, I decided of course to use my company’s local moving department — Armstrong Local Movers.

In our effort to keep costs for the move low, my wife and I decided to do all of our own packing and carry highly delicate or breakable items in our cars. These included a 40″ LCD TV, our small wine collection and a large piece of coffee table glass. Our movers can easily transport those things, too, but I wanted to make it as simple as possible for them.

Moving day came one Saturday in late January and the crew arrived right within the window they were supposed to. These friendly guys were dressed in their uniforms and displayed a courteous and hard-working attitude. They put down floor protection next to the front entrance and wrapped furniture in protective pads. Then they set about stacking boxes on dollies, disassembling our bed and bookshelf and generally clearing the place out. The mattress was packed in a protective box. In about two hours, we were loaded and ready to go.

At our moving destination, the floor protection went down again. These are sheets of heavy cardboard that keep floors from being scratched, dented or soiled. The truck as unloaded and everything was put in the correct room in about an hour. The bed and bookshelf were re-assembled and the trash was cleared out. In a little under an hour and a half, we were moved in. Nothing was scratched, dinged or broken. From start to finish, this was a smooth move.

Yes, I do work for the company, but I can tell you from an insider’s point of view that this is the type of service we train our crews to provide on each and every move.

Great job, guys!

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We’ve launched our local moving business and are in full swing now. If you’re moving within the Dallas-Fort Worth Metroplex, give us a call!

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Armstrong Relocation Dallas customer service coordinator Barbara Ripley recently was awarded Honorable Mention for the Heart of Quality Award. The Heart of Quality is awarded annually to United Van Lines employees who demonstrate outstanding customer service. Congrats, Barbara!

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When most people think of storage for their household belongings, they think of private mini-storage. These are those establishments that will rent you a 10-foot-by-10-foot storage locker or garage on a month-t0-month basis. They typically have a gate that restricts access to vehicles with a gate code and allow their tenants to come and go during regular hours. This is not the case when you store with a moving company, at least a moving company associated with a van line such as United.

Armstrong Relocation’s Carrollton warehouse has 94,000 square feet of storage capacity in which we store our customers’ belongings. The goods are wrapped with protective pads and carefully packed into wooden storage vaults, each of which can hold about as many items as would fit into a 1-bedroom efficiency apartment. They are secured tightly with steel clamps and are not accessed until they are delivered to the final destination via truck. Here’s our President, Mike Gonzales, demonstrating the storage vaults in our warehouse.

 

 

In addition to the wooden vaults, each customer’s belongings are protected by an alarm system that is remotely monitored by ADT Security, as well as closed-circuit video cameras surrounding the exterior of the facility. A massive water sprinkler system is also in place to guard against the possiblity of fire damage.

One caveat for our customers to be aware of is the limited access they have to their belongings while in storage with us. Due to the way in which the items are stored, and the fact that we are not set up to receive customers as retail mini-storage facilities are, we require advance notice for requests to access the vaults. Some warehouse labor is also necessary in order to make the vault accessible to customers. For these reasons, customers typically only store items they will likely not need access to until the entire shipment is delivered to the final destination.

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