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Posts Tagged ‘united van lines dallas’

Tell us a little bit about what you do at Armstrong Relocation/Armstrong Local Movers?

I quote customers over the phone for local moves and coordinate all local moves.  I also schedule appointments for our Residential Salesmen to do free in-home estimates for our customers.

ImageGive us an example of how you work to ensure a successful local move?

From the first time I talk with the customer to the end of the move I am always explaining exactly what is going to happen during the moving process so on move day there is no confusion. I always do a pre-move call and post-move call to make sure the customer is very happy with our moving company.

What gives you satisfaction in your current role as local moving coordinator?

Moving is a very stressful process for our customers, even if they are just moving a mile away.  I get satisfaction out of easing the customers stress and letting them know Armstrong Local Movers will take great care of them.

What is one of the most difficult parts of being a local moving coordinator?

I am a very organized person and like to know everything up front. In the moving industry, not everything is known and changes do happen — it’s just something that comes with being a move coordinator.

What do you enjoy doing in your spare time (you know, when you’re not worrying about the details of upcoming moves)?

When I leave for the day, I am always checking my work email at home just to make sure I am not missing out on anything.  I like to go for a jog and lift weights 3 to 4 days a week after work. Unfortunately, I am a huge fan of reality television and will pretty much watch any reality show that I can find on TV.

Whom do you admire most and why?

The person I admire most is my father; he is a very determined man. Since I was a little kid I always remember him being so motivated and positive.  He turns anything negative to something positive, and I believe that is why he has always succeed at anything he puts his mind to.

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Do you do local moves?

You betcha. We’ve been doing local moves since 1975.

Do you do packing?

Oh yes.  Our packing crews are trained in proper handling and packing techniques. They can pack and protect everything from a piano to a teapot in such a way as to ensure it will arrive at your new home undamaged.

What if I want to do my own packing to save money?

Be our guest. We’ll load what you pack, or we can just pack your breakables. All we ask is that you not pack your anvil in a cardboard box — it’s heavy and might fall through onto a mover’s foot.

What about insurance?

We call it “valuation” because, unlike insurance, it doesn’t cover natural disasters or damage caused by roving bands of armed militias (you laugh, but this is a real concern in certain countries around the world). We offer various levels of liability from basic coverage to full replacement of damaged items.

Do you do international moves?

Absolutely. We work with United Van Lines/Unigroup to ship via container ship or air freight anywhere in the world.

Do you ship automobiles, boats or other large vehicles?

Yes, yes and yes! We use car carriers for autos, or will carefully secure the vehicles inside the moving trailer.

What about storage — can I store with you for weeks, months or even years?

10-4, good buddy. We have 60,000 square feet of warehouse space at our offices in Carrollton, TX. We frequently deliver a portion of our customers’ belongings into storage while they locate a permanent residence in their destination city. Once they’re ready, we’ll deliver it out of storage and into their new home.

What don’t you do?

Very little, actually. We don’t herd cats very well.

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We at Armstrong Relocation’s Dallas agency were  informed this morning that we are the winner of one of our industry’s most-coveted accolades — United Van Lines’ 2011 Customer Choice Award. This is the third Customer Choice Award for the Dallas office, which also won in 2006 and 2008.

Only one agent in each size category wins this award each year. There are several criteria used when selecting a winner, but the most important are customer survey results and claims frequency and resolution. Our agency consistently ranks among the top performers in customer feedback scores.

Thanks to everyone at our office — customer service, operations, claims, drivers and  packers — for truly making us the Best of the Best.

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You might think the moving industry is a very basic, low-tech,  elbow-grease driven kind of business. In years past, you were right. And for some of our competitors, it still is. But out-of-the-box thinking and tech-driven solutions are the new model for the times we live in. And as the largest agent for United Van Lines we’ve implemented a recent innovation that renders us able to generate paperless, hyper-accurate moving estimates for our customers.

A new software application called Quotes to Go, paired with a new fleet of Apple iPads, now make us the most technologically advanced surveyors and estimators on the street. Our moving surveyors can now use their touch-screen tablets to select every piece of furniture, every box and everything that our customers would like us to pack, load and transport for them. They then generate a super-accurate quote and e-mail it to the customer, or print it out, if requested.

This means less chance for error and will allow us to avoid some of the hiccups that can occur when using old-fashioned paper surveys. It also means customers can see exactly how we arrived at our estimated weights, which is the basis for our pricing model.

Thanks to Steve Jobs’ genius and our forward-thinking leadership at Armstrong Relocation and United Van Lines for helping us to stay Ahead of the Curve and the competition!

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Shortly after United’s CEO (Rich McClure) participated in “Undercover Boss” with CBS, United decided to come out with a program with their agents that followed the same principles.  The program is titled “Walk a Mile in My Shoes” and they basically wanted to send United headquarter employees to different United and Mayflower agencies so they could really see what we do at the agency level and such.  Our office was very interested in this and volunteered to do it.  We were lucky enough to be chosen (along with a few others obviously) and had Julie down from United last week for the program. 

We…..

….took Julie out to see a pack job done by one of our best pack teams

 

….took her out to see a customer’s household goods being loaded on the tractor-trailer. 

….showed her our warehouse, storage vaults, and liftvans for international shipments.

….talked with her about what each of our departments do and let her see the “daily grind”.

….took her out to dinner in Uptown at Sfuzzi (here she is with Brad our VP of Operations)

….finally had to say good-bye after a few great days of this program

Thanks for coming Julie! We had a blast!  And hope you did too!

 

 

 

 

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Moving to Dallas? Well great! Here are a couple of tasty homes in the area that are just begging to be looked at! Contact the realtors directly and ask to check them out!

1413 Brookside Drive, Carrollton TX

{Full listing here on Trulia; contact realtor here}

Custom Drees home with 5 bedrooms and 4 full baths. Recent carpet, interior paint and roof. Updated kitchen with granite counter tops and cabinetry. Exemplary elementary school. Great location, convenient to I-35, 121 and George Bush. Minutes to both area airports. HOA offers community pool, tennis courts and playground.
 
1609 Mayflower Drive, Carrollton TX

{Full listing here on Trulia; contact realtor here}

Exemplary Rosemeade Elementary and Recognized Blalack Middle School. Traditional 3-2-2 custom home offering 2 spacious living areas, wet bar and large grassy backyard with huge shade tree. Recent roof July 11. Full yard sprinklers, security system. Vacant. A single story gem! Close to Rosemeade Rec Center.
 
10500 Stone Falls Lane, Frisco TX

{Full listing here on Trulia; contact realtor here}

Exemplary Schools! Single story home located off Rolater between Hillcrest & Preston offers great drive-up with mature landscaping. Wonderful corner lot with 8 ft b-o-b stained fence, wood deck, spacious backyard & garden area. 3-2-2 is cozy & clean! Hardwood floors in breakfast & kitchen. Open floor plan. Kitchen opens to family room & offers gas cooktop & breakfast bar. Carpet adorns bedrooms & hallway. Clean & ready to go!
 
Happy house hunting and give us a shout when you’re ready to move!
 

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Brad Long, our Vice President of Operations, recently turned the big 50!  He has been working with Armstrong for more than thirty years and so this was a big deal for our office!  Our accounting department worked on making arrangements for an AWESOME cake.

We also planned a surprise pizza party for lunch!  As you can see….we have a hearty appetite over here…

A few more pictures from the big day…

Thanks for all you do here at Armstrong Brad! Hope it was a memorable birthday!

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